The excellence service portfolio

At the beginning of a project, we first analyze and evaluate your business and IT processes as well as your IT system environment and determine the corresponding maturity levels.

Based on the detailed analysis results, our consultants and IT specialists develop excellent concepts for an optimized process management as well as the corresponding concepts for your system architecture.

As an authorized reseller, we offer our customers all of the software products of our partner companies IBM, Cisco, Edge, and Methodware. Your advantage: You only have a single contact point for software and integration.

Working with our longstanding integration experience with the IBM Tivoli Netcool Suite, our software developers have created their own time- and cost-saving added modules, such as serima Mapmaker and the serima Event History.

The success of a good standard software mainly depends on the excellent integration into your specific network environment. At the same time our integration experts place an especially high emphasis on the individual customer operability of the solution.

The success of an IT project primarily hinges on the quality of the responsible project managers. Our specialists are certified according to PMBOK or Prince 2 and ensure a reliable project development in terms of quality, time and cost.

serima Consulting is an approved IBM Authorized Training Provider. In our classes, excellent trainers will prepare your employees for the daily work with the IBM Tivoli Netcool Suite and the certification as an "IBM Certified Deployment Professional".

serima Consulting offers you an own 24/7 service center for 1st and 2nd level support. Our exact knowledge of the solution we have implemented makes it possible for us to qualify, categorize and remedy faults much more quickly than the manufacturer.