IT Service Management

Since the company was founded, customer consultation in IT service management is the central component of the services performed by serima Consulting.

The spectrum ranges from management consultation for strategic questions about IT service performance to analysis and planning in the context of the software integration projects conducted by serima.

serima can develop customized and integrated solutions based on recognized models, such as ITIL and eTOM, the longstanding practical experience of our consultants, and the technical expertise in the area of BSS/OSS.

The goal is always a result that the customer can utilize and that delivers measurable and sustainable changes. In addition to implementing changes in organization, processes and tools, we also work with the customer to focus on the accompanying transformation of the company culture.

With serima’s versatile customer base, we support internally oriented IT departments and service providers that function completely in the external market on the way to a historically contingent technical orientation that leads towards a service and customer orientation providing value and support to the core business.