| Duration |
4,0 days |
| Description |
IBM Tivoli Business Service Manager (TBSM) shows the health of critical business
services and associated service level agreements (SLAs). With TBSM 4.2, you can target resources
and actions toward the most critical and costly IT resources and issues. |
| Who will benefit |
This course is targeted for the Tivoli Support specialist, ISST Services
consultant, IGS consultant, and Business Partner. |
| Required skills/knowledge |
- Understand general Business Service Manager concepts and Tivoli Business Service Manager
operations and administration
- Experience with IBM Tivoli Netcool/OMNIbus
Recommended Course:
-
IBM Tivoli Netcool/OMNIbus 7.2 Administration and Configuration (TN02D1DE) (Course
language: German)
-
IBM Tivoli Netcool/OMNIbus 7.2 Administration and Configuration (TN022EDE) (Course
language: English)
|
| Objectives |
- Evaluate business processes to develop service models.
- Build Service Models.
- Use and configure service views.
- Use advanced features of service models to expand model coverage.
- Use the Tivoli Integrated Portal to administer and monitor service models.
- Configure maintenance windows for managed service level agreements (SLAs).
- Configure Data Fetchers to retrieve service data from external databases.
- Build service models using autopopulation, data fetchers, and External Service Dependency
Adapters (ESDAs).
- Develop custom service views, canvases, dashboards, and pages for users.
- Use and program the TBSM Application Programming Interface (API).
- Provide infrastructure administration for the TBSM environment.
- Describe the steps necessary to configure a TBSM failover server.
- Troubleshoot operations using TBSM logs.
|
| Course outline |
- Business Service Management Overview
- TBSM Service Model Concepts
- TBSM Architecture
- Templates and Services
- Data Feeds
- Service Instances
- Using Service Views
- Service Level Agreements
- Tracking SLAs
- Monitoring SLAs
- Maintenance Windows
- Data Fetchers
- Automatic Service Model Development
- Autopopulation with Data Fetchers and ESDAs
- Integrating TBSM and TADDM
- Custom Views, Custom Canvas, and Custom Page Development
- User and Group Management
- Managing Users and Groups using LDAP
- RAD Shell
- Administration
- Backing up Critical Databases
- Charting and Reporting
|
| Remark |
Attention: Some classes will be taught in English and some classes
will be taught in German! Please check carefully!
|
